JOB DESCRIPTION

JOB TITLE: Hall Monitor

REPORTS TO: Director of Sales & Hospitality

THIS IS AN HOURLY, PART TIME POSITION

BRISTOL BREWING COMPANY’S MANIFESTO: 

We recognize that we are privileged to work in one of the most vibrant, stimulating, happy industries in the world. Yet we do more than work at a craft brewery. We make a difference in the lives of our fellow human beings:

• We mark milestones.
• We make celebrations more meaningful.
• We give people a reason to spend time together.
• We connect people through shared experiences.
• We host the fun-seekers, the celebrators, the curious, and the weary.
• We raise money for valuable causes to help make other people’s lives better.
• We enhance life.
• We make this happen, because we bring Bristol beer to life.

JOB SUMMARY:

We are seeking a warm, hospitality-driven professional to serve as the first point of contact for guests at Ivywild School. This role is focused on creating a welcoming and memorable guest experience by greeting visitors, answering questions, assisting with wayfinding, and overseeing day-to-day operations of the merchandise retail area. The ideal candidate is outgoing, organized, proactive, and genuinely enjoys engaging with people in a fast-paced hospitality environment.

Guest Experience & Hospitality

• Welcome guests with an enthusiastic and friendly attitude
• Serve as a visible and approachable presence throughout the venue
• Answer guest questions regarding:
  • Food and beverage concepts
  • Brewery offerings
  • Venue amenities
  • Events and programming
  • Directions within the property
• Assist guests event locations and general wayfinding
• Help create a positive, inclusive, and hospitality-focused atmosphere

Private Events & Hospitality Support

• Direct guests to private parties, meetings, and event spaces
• Coordinate with event staff to ensure smooth guest arrivals
• Communicate guest needs or issues to management and event teams promptly

Merchandise & Venue Support

• Oversee day-to-day operations of the merchandise store
• Assist guests with merchandise purchases and product questions
• Maintain organized, stocked and visually appealing displays
• Process retail transactions accurately through POS systems
• Help promote branded merchandise and seasonal offerings

General Venue Support

• Stay informed on daily events, promotions, menus, and operational updates
• Assist with crowd flow and guest communication during busy service periods
• Support leadership with additional guest service needs as assigned

QUALIFICATIONS:

• Previous hospitality, guest services, retail, or customer-facing experience preferred
• Strong communication and interpersonal skills
• Friendly, approachable, and professional demeanor
• Ability to multitask in a fast-paced environment
• Comfortable standing and moving throughout large venues for extended periods
• Flexible availability including evenings, weekends, and holidays
• POS or retail experience preferred but not required

PREFERRED TRAITS:

• Passion for hospitality and guest engagement
• Self-motivated and proactive
• Calm and solution-oriented under pressure
• Team-focused mindset
• Knowledge or interest in craft beer, food halls, or events is a plus

PHYSICAL REQUIREMENTS:

• Ability to stand and walk for extended periods
• Ability to lift up to 25 pounds occasionally
• Ability to navigate multiple areas of a large venue

COMPENSATION & BENEFITS:

• Competitive hourly wage
• Employee discounts on food, beverage, and merchandise
• Opportunities for growth within hospitality and events
• Fun, energetic, community-focused work environment

IF INTERESTED:
Please email Kortney Reyes at kortneyr@bristolbrewing.com with your resume, availability and answers to the questions below. (Please don’t skip these!)

1. Why would you like to work for Bristol Brewing Co.?
2. What is your favorite beer and why?
3. What are you passionate about outside of work?